Frequently Asked Questions
Everything you need to know about your Aurzen tech experience.
What is the standard shipping time for Aurzen electronics?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your package ships.
Do your products come with a manufacturer warranty?
Yes, all Aurzen electronic devices include a comprehensive 12-month limited warranty that covers hardware defects and technical malfunctions under normal use.
What is your return policy for open-box items?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and documentation to be eligible for a full refund.
How can I track my order status?
Once your order is dispatched, you will receive an email confirmation with a tracking link. You can also log into your Aurzen account and visit the 'Order History' section to see real-time updates.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm and Klarna.
Are Aurzen products compatible with international voltage standards?
Most of our electronics are designed with universal voltage (100-240V). However, we recommend checking the specific product specifications page or contacting support to confirm if a regional plug adapter is required.